Refund Policy for QRIANA
At QRIANA, we are committed to providing our customers with high-quality sterling silver jewellery and exceptional service. If you are not fully satisfied with your purchase, our refund policy is designed to address your concerns promptly and fairly. Please read the details below carefully.
1. Eligibility for Refunds
1.1 Refunds are only applicable to products that are:
- Unworn, unused, and in their original condition.
- Returned in their original packaging, including any certificates, tags, or accessories provided at the time of purchase.
- Returned within 3 days of delivery.
1.2 Customised, engraved, or personalised items are not eligible for refunds unless they arrive damaged or defective.
1.3 Items purchased during promotional sales or clearance events are not eligible for refunds unless explicitly stated.
2. Non-Refundable Items
2.1 The following items are non-refundable:
- Gift cards or vouchers.
- Shipping fees.
- Items damaged due to improper care, misuse, or accidents.
2.2 QRIANA reserves the right to assess the condition of returned items before issuing a refund.
3. Initiating a Refund Request
3.1 To request a refund, please contact our customer support team at qrianajewels@gmail.com with the following details:
- Order number.
- Reason for the refund request.
- Clear photographs of the item (if it arrived damaged or defective).
3.2 Upon receiving your request, our team will review it and provide you with instructions for returning the item.
3.3 Customers are responsible for return shipping costs unless the refund is due to a defect or error on QRIANA’s part.
4. Processing Refunds
4.1 Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
4.2 Approved refunds will be processed within 14 business days and issued to the original payment method used during purchase.
4.3 If your refund is delayed or not reflected in your account, please contact your bank or payment provider, as processing times may vary.
5. Damaged or Defective Items
5.1 If your item arrives damaged or defective, please notify us within 24 hours of delivery by providing clear photographs of the issue along with your order details.
5.2 QRIANA will provide a full refund or replacement for damaged or defective items at no additional cost to the customer.
6. Cancellations
6.1 Orders may be canceled within 24 hours of placement for a full refund. After 24 hours, cancellations may not be possible if the order has already been processed or shipped.
6.2 To request a cancellation, please contact us promptly at Qrianajewels@gmail.com.
7. Exchanges
7.1 Exchanges are subject to the same conditions as refunds. Items eligible for exchange must be unworn, unused, and in their original condition.
7.2 To request an exchange, please contact us at Qrianajewels@gmail.com with your order details and the item you wish to exchange for.
8. Contact Information
For any questions or concerns regarding our refund policy, feel free to reach out to us:
- Email: Qrianajewels@gmail.com
- Phone: +91 8889891116
We value your trust and strive to make every experience with QRIANA a positive one. Thank you for choosing us!