Terms and Conditions for QRIANA
Welcome to QRIANA! These Terms and Conditions outline the rules and regulations for using our website, purchasing our products, and interacting with our services. By accessing or using our website or purchasing our products, you agree to these terms. Please read them carefully.
1. General Information
1.1 QRIANA specialises in sterling silver jewellery made with 92.5% pure silver, ensuring high quality and durability.
1.2 By placing an order with QRIANA, you confirm that you are at least 18 years old or have parental or guardian consent.
1.3 QRIANA reserves the right to update, modify, or replace these terms at any time without prior notice. Your continued use of the website constitutes your agreement to the updated terms.
2. Product Information
2.1 All QRIANA jewellery is handcrafted with 92.5% sterling silver. Due to the handcrafted nature, slight variations may occur in the design, finish, or appearance.
2.2 Product images on the website are for illustrative purposes only. While we strive for accuracy, colours and details may vary depending on your screen resolution and lighting conditions.
2.3 QRIANA is not liable for allergic reactions caused by our products. Customers are encouraged to verify materials before purchase.
3. Pricing and Payments
3.1 All prices listed on the website are in Indian Rupees and are inclusive of applicable taxes unless stated otherwise.
3.2 QRIANA reserves the right to modify prices at any time without prior notice. However, the price at the time of purchase will be honoured.
3.3 Payments can be made via the payment methods listed on the website. QRIANA ensures secure payment processing through trusted third-party gateways.
4. Orders and Shipping
4.1 Orders are subject to availability. In the event an item is out of stock, we will notify you and provide alternatives or a full refund.
4.2 QRIANA ships globally, and shipping fees are calculated at checkout based on your location. Customers are responsible for any customs duties or taxes applicable in their country.
4.3 Delivery times are estimates and may vary due to unforeseen circumstances. QRIANA is not responsible for delays caused by shipping providers or customs.
5. Returns and Exchanges
5.1 QRIANA accepts returns or exchanges within 3 days of delivery for unused, unworn, and undamaged items in their original packaging. Customised or engraved items are non-refundable.
5.2 To initiate a return or exchange, contact us at Qrianajewels@gmail.com with your order details.
5.3 Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on QRIANA’s part.
5.4 Refunds will be processed within 14 days of receiving the returned item and will be issued to the original payment method.
6. Care Instructions
6.1 QRIANA jewellery is made from 92.5% sterling silver, which may tarnish over time. Use a soft cloth or a silver cleaning solution to maintain its shine.
6.2 Avoid exposing the jewellery to harsh chemicals, perfumes, or water to preserve its quality.
6.3 Store your jewellery in a dry, cool place, preferably in the original QRIANA packaging.
7. Intellectual Property
7.1 All content on the QRIANA website, including images, designs, text, and logos, is the intellectual property of QRIANA and is protected under copyright and trademark laws.
7.2 You may not use, reproduce, or distribute QRIANA’s intellectual property without prior written consent.
8. Limitation of Liability
8.1 QRIANA is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
8.2 Our liability is limited to the purchase price of the product in question.
9. Governing Law
9.1 These Terms and Conditions are governed by the laws of India.
9.2 Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts in India.
10. Contact Information
For any questions, concerns, or assistance, please contact us at:
- Email: Qrianajewels@gmail.com
- Phone: +91 8889891116